Custom order or commissioned jewelry.
Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as exchanging stones and is ordered on a commission basis is not returnable. My guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals copper or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
Any standard item that is customized is not returnable for refund.
For your security, if you wish to return a non commissioned/non custom order, please return item(s) with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt. Nitas Passion is not responsible for item(s) lost or damaged in transit.